We will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped.

• Does RaysDeal.com accept phone, fax, email or snail mail orders?

Unfortunately, we do not accept phone, fax or e-mail orders. All orders must be placed online.

• Is the Ray's Deal website secure? What security features are in place to safeguard my information?

Security is a top priority at Ray's Deal. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Ray's Deal uses the most advanced form of SSL software available: 128-bit encryption by Godaddy. To learn more about SSL, follow this link www.godaddy.com.

• Can I change my order once it has been submitted?

Unfortunately you cannot. If you contact us immediately after placing the order, we can probably make the change(s) you request. If the order has been charged, we cannot make any changes and the order will have to be canceled.

• May I combine two separate orders to save on shipping costs?

We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

• Can I reactivate an order that has been voided or canceled?

We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided orders.

• May I take advantage of a manufacturer mail-in rebate through Ray's Deal?

For your convenience, Ray's Deal advertises current Manufacturer rebates on our website.

Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

• Does Ray's Deal sell or release my personal information?

Ray's Deal respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

• Does Ray's Deal offer a paper catalog?

No. Our online catalog at www.raysdeal.com is our only catalog.

• What happens if an item is backordered?

If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.

• Can I back order an item that is out-of-stock?

Yes, you can back order certain items even when they are sold out or out-of-stock. However, most of our items are not eligible for backorder.

A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

• Can Ray's Deal use registered mail for my APO/FPO order?

Sorry, no. We do not offer a registered mail option for APO/FPO orders. We currently use only the standard service offered by the United States Postal Service to keep rates as low as possible.

• Can Ray's Deal Customer Support agents physically obtain a product and describe it to me?

Because our inventory is stored in our warehouses, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website.

• I received an Auto-Notify email indicating that a product is now in stock. But when I check the website, the product is out-of-stock. Why?

It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.

• Do Open Box items qualify for rebate offers?

No, we do not offer (or honor) rebates for Open Box items. A rebate offer for a new product will not be honored for a Open Box unit of the same product.